We look forward to seeing you at the Barossa Eye Clinic. In order for us to provide you with the best service, we ask you to please bring the following with you:
You will have a comprehensive eye examination beginning with vision assessments and leading on to non-touch eye scanning equipment. We may need to dilate your eyes at this point depending on what you have been referred in with. Our instruments are all networked allowing Dr de Wit to review your scans and other data with you on a large 24 inch monitor.
We have invested in the most comfortable examination chairs and equipment possible and the latest technological advances to make your appointment as interactive as you wish. We utilise the latest technologies in diagnosis and treatment. Please feel free to visit beforehand to see our impressive suite and become familiar with our practice.
Most treatments occur on site with our dedicated operating suite and laser rooms. We have three state-of-the-art laser machines for non-invasive treatments, and a large theatre for many of our oculoplastic surgeries.
Cataract, complex glaucoma and oculoplastic surgeries are performed at day hospitals and we will be able to provide you with a full estimation of the costs.
Monday to Friday 8am-4pm (excluding public holidays)
Appointments can be made by phoning (08) 8520 6107 during consulting hours Monday to Friday 8am to 4pm (excluding public holidays).
Please allow up to 2 hours for your initial appointment. Dilating your eyes and making sure you have had a comprehensive eye examination (including adequate history taking) requires time. Your eyes are precious investments of your time with us.
Rarely an emergency patient may need to be seen or they may be in danger of losing their eyesight. Please accept our apologies if this happens – we will keep you fully informed during your appointment of any delays and will make sure you are comfortable every step of the way. Please allow us any additional time we require to perform our duties carefully. Your patience is gratefully accepted.
In the case of an emergency outside of practice hours please contact your local GP or hospital emergency department. After any surgery with us you will be given an emergency hotline.
The Barossa Eye Clinic adheres to all data protection policies to protect our patients right of confidentiality.
We encourage you to call our reception staff rather than email us with any queries or additional information (Email may be compromised even with the best of technological encryption). If you choose to email us you accept all risk associated with any confidential data you share. Please do not do this – we will always help you swiftly over the phone.
For any urgent matters or to make an appointment please telephone our reception team on (08) 8520 6107. If we can not take your call, please leave a message which we will act on swiftly. Usually we can return your call on the same day. Depending on the nature and sensitivity of your query, Dr de Wit may need to schedule an appointment to see you rather than discuss your eye health over the telephone. Urgent calls will always be dealt with appropriately and a special emergency number given to all patients at risk of requiring it.
Please also make use of the comprehensive information on this website to help with pre-operative and postoperative queries.
We offer a useful SMS reminder service for upcoming appointments. Please advise reception staff if you would like to receive SMS reminders and also make sure your contact details are always current with us.
Barossa Eye Clinic is a community based asset and we recognise our role and responsibility to our community. As such we offer a special pensioner discount rate and attempt to bulk bill as much as possible. There may be certain eye scans and tests which we need to diagnose you and treat you effectively with which will incur additional charges you can not claim back from Medicare. We will advise you of this additional cost prior to performing these tests and your co-payment above the Medicare rebate will be shown clearly on your bill. Our practice policy requires all accounts to be paid in full on the day of consultation including Medicare rebate. Our reception staff will lodge your account to Medicare electronically on your behalf to claim your rebate. If you have registered your bank details with Medicare you should receive your rebate within 48hours. We accept cash, Eftpos, Credit Card (excluding Amex and American Express) cheques and Bitcoin.
Any other tests, treatments or procedures required to reach a diagnosis may attract an additional charge and again some of these are not claimable through Medicare. Private Health Insurance will only cover in-hospital procedures and even then you may still incur a "gap" payment.
If you have any concerns/questions regarding your account please speak with one of your reception staff prior to your consultation.
Please make sure you request your repeat prescriptions at the time of your appointment. You may see your GP or Optometrist for regular prescriptions in-between our appointments.
Your medical record is a confidential document and we are committed to maintaining your confidentiality. All staff members of this practice have signed a confidentiality agreement as a part of their induction to our practice. If you wish to have your health record transferred we have an authorisation form you can complete – just ask our helpful reception.
We welcome any feedback, suggestions or complaints and we continually review our policies and procedures. Your feedback is important to us. Please speak to your Doctor or the Practice Manager in the first instance and we can help you directly resolve the issue or pass on and improve upon the positive comments.
